Privacy Policy

We collect and store personal information necessary to provide our services, including:

• Name, email address, and contact information
• Billing and payment details (processed securely through third-party payment processors)
• Information you voluntarily share during group sessions or communication with facilitators

• Device and browser type
• IP address
• Usage data (e.g., website interactions, session attendance)

We use cookies and similar technologies to enhance user experience and track website analytics.

 We use the information collected for the following purposes:

• To provide and improve our online therapy programs
• To communicate important updates, scheduling, and service-related notifications
• To process payments and manage subscriptions
• To ensure the security and integrity of our platform
• To comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

To enhance participant experience and provide continued access to program materials, Thynk Therapi records group therapy sessions under the following conditions:

• Limited Access for Participants:
  • Recordings will be made available to participants for up to one month after the session for review and continued learning.
  • Access is limited to registered participants and should not be shared or downloaded.

• Future Use for On-Demand Content: 
  • We may use recorded sessions to develop on-demand educational content for future programs or training materials.
  • To protect participant privacy, we will remove all personal identifiers, including: 
    • Any spoken contributions by participants.
    • Participant names, images, or any other identifying details.
  • Only facilitator-led content and general discussions without personal identifiers will be used in publicly available materials.

• Participant Consent: 
  • By joining our programs, you acknowledge and consent to session recordings for the purposes stated above.
  • If you do not wish to be recorded, you may choose not to participate in discussions or turn off your video and microphone during the session.

• Security of Recordings:
  Recorded sessions are stored securely and not shared with third parties outside of the approved uses mentioned.
  • Unauthorized distribution or use of these recordings by participants is strictly prohibited.

Thynk Therapi prioritizes confidentiality; however, due to the nature of online group therapy, we cannot guarantee complete privacy. Participants are expected to uphold confidentiality and not record, screenshot, or share any information disclosed by others in group settings.

Our facilitators may take notes for program improvements, but these will be anonymized and not linked to individual participants.

We only disclose personal information in the following situations:

• Legal Requirements: If required by law, court order, or to protect the safety of an individual.
• Risk of Harm: If we believe there is a credible threat of harm to yourself or others, we may report to relevant authorities as required by law.
• Service Providers: We may share necessary data with trusted third-party service providers (e.g., payment processors, website hosting) who adhere to strict confidentiality agreements.

We do not share session content or participant details for marketing purposes.

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data
• Secure servers and firewalls
• Limited access to personal data by authorized personnel only

While we take all reasonable precautions, no online service can be 100% secure. You are encouraged to use strong passwords and secure internet connections when accessing our platform.

Thynk Therapi handles refunds on a case-by-case basis, considering each client’s situation and circumstances. If you require a refund, please contact us as soon as possible to discuss your request.

Factors that may be considered include:

• The reason for the refund request
• The stage of program participation
• Any unforeseen personal or financial hardships

Refund requests must be made in writing by emailing 📧 info@thynktherapi.com. We will review your request and respond in a timely manner.

As a participant, you have the following rights regarding your personal data:

• Access & Correction: You can request a copy of your personal data and correct inaccuracies.
• Deletion: You may request the deletion of your personal information, subject to legal and operational requirements.
• Withdrawal of Consent: You can opt out of marketing communications at any time.

To exercise these rights, contact us at 📧 info@thynktherapi.com.

We retain personal information only as long as necessary for:

• Providing our services
• Meeting legal and regulatory requirements
• Internal record-keeping and security purposes

After this period, data is securely deleted or anonymized.

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at 📧 info@thynktherapi.com.